Refund policy

At SAAJSUTRRA, we strive to ensure your complete satisfaction with every purchase. Please review our returns and refund policy below to understand our guidelines:

1. No Refunds

  • We do not offer refunds for any orders, regardless of the reason. This includes but is not limited to: change of mind, incorrect product selection, or dissatisfaction with the product.

2. Replacement Policy

  • We offer replacements only in cases where the product is damaged during transit.

  • To be eligible for a replacement, you must notify us within 24 hours of receiving the order. Please provide clear images or videos of the damaged product and its packaging to support your claim.

  • Once your claim is verified, we will process a replacement for the damaged item at no additional cost.

3. Conditions for Replacement

  • The product must be in its original condition with all tags and packaging intact.

  • Replacement requests will not be accepted if:

    • The damage is due to misuse or mishandling after delivery.

    • The 24-hour notification window has passed.

    • The product has been used, washed, or altered.

4. How to Initiate a Replacement

  • To request a replacement, contact our customer support team within 24 hours of delivery at:

  • Provide your order number, details of the issue, and supporting evidence (images/videos).

5. Non-Replaceable Items

  • Certain items, such as personalized or custom-made products, are not eligible for replacement unless they arrive damaged.

6. Shipping for Replacements

  • If your replacement request is approved, we will cover the shipping costs for the replacement order.

7. Changes to the Policy

SAAJSUTRRA reserves the right to update or modify this returns and refund policy at any time. Any changes will be reflected on this page.

For any questions or concerns regarding returns or replacements, please contact our customer support team. Thank you for choosing SAAJSUTRRA!

Contact Us:
Email: contact@saajsutrra.com